Terms and Conditions

Guarantee
The Bedwetting Doctor guarantee covers manufacturing defects for three months from date of purchase. It does NOT cover batteries, sensors, bed-mats, glass, straps, water flooding or damage caused by abuse or misuse.

Returns Policy
Please note that due to the nature of our products, we unfortunately do not accept returns requiring a refund. The Bedwetting Doctor provide quality products and excellent service. However, if for any reason goods are to be returned to The Bedwetting Doctor, contact must be made via e-mail to info@thebedwettingdoctor.com prior to returning the goods to explain the reason and to obtain a return number. This return number must accompany the goods along with the original order details. Goods must be returned by a safe method of transport that requires a signature on receipt. Please note that all delivery costs are paid by the sender. Upon receipt and inspection of the goods we will confirm the receipt of the goods to you, along with the details of our investigation and the cost of repair if applicable.

Prices
All prices are shown in Pounds Sterling. Delivery charges are calculated according to the destination and delivery service chosen at checkout.

Delivery Details
We deliver worldwide. We do our best to send goods on the same working day. Our deliveries are handled by Royal Mail. In case of the parcel not arriving within the estimated delivery time, please use the Royal Mail tracking service and/or contact us via e-mail (info@thebedwettingdoctor.com) and provide us with the details of your order. In the event of loss of the parcel being confirmed, a replacement will be issued.

Payment
We accept payment by most major credit/debit cards. All orders are positively credit/debit card sanctioned prior to dispatch. Please ensure the details you enter are correct. We can accept no responsibility if the order is held up as a result of incorrect payment/delivery details being given. We do not process orders until payment is made in full.

Privacy Policy
We do not sell or pass on any personal details to any other organisation.

Security
Our online ordering service is fully secure.

Copyright / Trademarks / Data Protection
All content presented on this web site, including but not limited to, text, graphics, logos, images and audio clips, is the sole legal property of The Bedwetting Doctor, unless otherwise noted, and is protected by international copyright laws. Copyright, trademarks and other intellectual property rights protect them.

None of the material on this web site may be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means, including, but not limited to, electronic, mechanical, photocopying, recording or otherwise, without the prior written permission The Bedwetting Doctor, the copyright owner, regardless of the purpose or intent of the user.